Return Policy at FGM Clinic

At FGM Clinic, we are committed to your satisfaction and well-being as you explore our range of health solutions, including research chemicals, weight loss medications, ketamine therapy, and wellness products. Our Return Policy is designed to provide a fair, transparent, and supportive process for all customers, ensuring you feel confident in every purchase. Below, we outline the details of our policy to address your needs and protect your investment in your health journey.

Eligibility for Returns

To ensure the safety and integrity of our products—many of which are sensitive or regulated—we have specific guidelines for returns:

• Product Condition: Items must be unopened, unused, and in their original packaging to be eligible for a return. Due to the nature of pharmaceuticals and research chemicals, opened or tampered products cannot be accepted for health and safety reasons.
• Timeframe: You have 14 calendar days from the date of delivery to initiate a return. This allows ample time to inspect your order and decide if it meets your expectations.
• Defective or Incorrect Items: If you receive a damaged, defective, or incorrect product (e.g., wrong weight loss medication or impure research chemical), please contact us immediately. We will expedite the return process and replace or refund your order at no additional cost.
• Change of Mind: Returns due to a change of mind are accepted only if the product remains unopened and within the 14-day window, subject to a restocking fee of 10% to cover handling and quality control costs.

Return Process

We strive to make returning items as smooth as possible. Follow these steps to initiate a return:

1. Contact Us: Email our support team at info@fgmclinic.com with your order number, reason for return, and a brief description of the issue. Our 24/7 team will respond within 24 hours.
2. Return Authorization: Upon approval, we’ll issue a Return Merchandise Authorization (RMA) number, which must be included with your return shipment.
3. Packaging: Repackage the item securely in its original packaging, including all documentation and accessories. Use a trackable shipping method to ensure safe delivery back to us.
4. Shipment: Send the package to the address provided in your RMA email. Keep your tracking information until the return is processed.
5. Inspection: Once received, our team will inspect the returned item within 3-5 business days to verify eligibility.

We recommend insuring your return shipment, as FGM Clinic is not liable for lost or damaged packages during transit.

Exceptions to the Return Policy

Certain products and situations are exempt from our standard return policy due to legal, safety, or regulatory constraints:

• Prescription Items: Weight loss medications (e.g., Ozempic, Saxenda) and controlled substances (e.g., ketamine, hydrocodone) cannot be returned once dispensed, as per health regulations. Please consult your physician before ordering.
• Perishable Goods: Some wellness products or herbals with expiration dates (e.g., Ayahuasca) are non-returnable if past their shelf life at the time of return.
• Custom Orders: Specially compounded or customized research chemicals (e.g., 3-FPM variants) are final sale items and non-returnable.
• Health Risks: Products suspected of being used or contaminated (e.g., opened powders or chemicals) will not be accepted to protect public safety.

Refunds and Exchanges

We aim to resolve your concerns with fairness and efficiency:

• Refunds: Upon approval, refunds will be processed to your original payment method within 7-10 business days. Note that shipping costs are non-refundable, and a 10% restocking fee may apply for change-of-mind returns.
• Exchanges: If you prefer an exchange for a different product (e.g., swapping a weight loss med for a wellness pill), we’ll cover return shipping costs for defective items. Exchange shipping to you may incur a fee based on location.
• Partial Refunds: For partially used or damaged returns (where applicable), we may offer a partial refund at our discretion after inspection.

Refunds will reflect the purchase price minus any applicable fees. You’ll receive a confirmation email once the transaction is complete.

Timeline and Delays

Processing times may vary depending on several factors:

• Return Receipt: Allow 5-7 business days for your return to reach our facility after shipping.
• Inspection Period: As mentioned, inspection takes 3-5 business days.
• Refund Issuance: Expect funds to appear in your account within 7-10 business days post-approval, depending on your bank.
• Delays: Holidays, high order volumes, or international shipping customs may extend timelines. We’ll notify you of any delays via email.

We appreciate your patience and will keep you informed throughout the process.

Legal and Regulatory Considerations

As a provider of regulated and sensitive products, we must adhere to strict guidelines:

• Compliance: All returns comply with local and international laws governing pharmaceuticals, research chemicals, and controlled substances
• Documentation: Returns may require proof of purchase
• Liability: FGM Clinic is not responsible for misuse, improper storage, or legal issues arising from returned items. Consult a professional before use.

This policy is subject to change to reflect updated regulations, and we’ll notify you of significant updates via email.

Special Circumstances

We understand life can be unpredictable, and we’re here to support you in unique situations:

• Medical Emergencies: If a product causes an adverse reaction, stop use immediately and seek medical attention. Contact us for guidance and potential exceptions to the policy.
• Out-of-Stock Replacements: If your exchange item is unavailable, we’ll offer a substitute of equal or greater value or a full refund.
• International Returns: Additional customs fees or taxes for returns from outside the US are your responsibility. Contact us for assistance.

Your health and trust are our top priorities, and we’ll work with you to find a solution.

Final Thoughts

At FGM Clinic, we believe in empowering your wellness journey with confidence. Our Return Policy reflects our dedication to quality, safety, and customer care. We’re here to support you every step of the way—whether you’re researching new compounds, managing your weight, or exploring therapeutic options. Thank you for choosing FGM Clinic as your health partner. If you have questions or need assistance, don’t hesitate to reach out.